Shipping & Returns

 

Shipping Information

 

At Forge Safety Personnel, we aim to provide fast, reliable shipping for all orders. Below are the details regarding our shipping process:

 

  • Processing Time: Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.

  • Shipping Options: We offer a variety of shipping methods, including standard and expedited options. Shipping costs are calculated at checkout based on the delivery address and chosen method.

  • Free Shipping: Enjoy free shipping on orders over $40. Simply place an order above this threshold, and we’ll cover the shipping cost.

  • Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.

  • International Shipping: Currently, we only offer domestic shipping. We are working to expand and will notify customers once international shipping is available.

  • Order Tracking: Once your order ships, you will receive a tracking number to monitor the status of your delivery.

 

If you have any questions about shipping, please contact our customer service team at info@forgesafetypse.com.

 

 

Returns & Exchanges

 

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:

 

  • Return Window: You have 30 days from the date of purchase to return items.

  • Eligibility: Items must be unused, in the original packaging, and in resellable condition. PPE items that have been used or damaged cannot be returned for health and safety reasons.

  • Return Process: To initiate a return, please contact our customer service team at info@forgesafetypse.com. They will provide you with a return authorization number and instructions.

  • Refunds: Once your return is processed, we will issue a refund to the original payment method. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs.

  • Exchanges: If you wish to exchange an item for a different size or model, please contact our customer service team to arrange an exchange. The new item will be sent as soon as the returned item is received.